Our Design Process

Our Service

Our service takes a hand-held, detail-orientated approach to global travel.

We have crafted an exacting design process that enables you to curate a bespoke itinerary from a blank canvas, with expert support.

As a result, from the moment you get in touch, to when you land back home, you and your loved ones are looked after every step of they way.

1 Decide on your destination

The whole world is at your fingertips

From the heights of Machu Picchu to the relics of the Byzantine Empire; from the wild plains of the Serengeti to the crystalline waters of a private island off the coast of Mozambique; from the neon lights of Tokyo to the Northern Lights of the Arctic – there is so much to discover.

We simply have one question: where next?

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2

Our first call

Many hands make light work

Each itinerary starts with a blank canvas, the key to this is a phone call, or what we have coined: a ‘discovery call’. We want to know your likes, dislikes, your passions and your fears.

For us, this will stoke the flames of inspiration and for you, it will be the foundation of your journey to come.

3 Your itinerary is made

A masterpiece has begun

Now, armed with your bespoke brief, our designers will put pen to paper. We select rooms, not just hotels. We select tables, not just restaurants. And we select seats, not just tickets.

This is the driving force of how we piece together your itinerary, resulting in an extraordinary experience, entirely inspired by you.

4

We receive your feedback

You are the north star

At the centre of everything we do is you and your loved ones. That is why your feedback is paramount to our design process.

We present to you the first iteration of your journey, and we listen. If we hear gasps of excitement, we build on it. If we hear notes of doubt, we revisit and reimagine. Our job is to bring your dreams to life, and we will only rest when that is complete.

5 The final touches are made

Down to a fine art

Once the masterpiece is complete, and you have begun counting down the days, the tailoring must begin. Now is the time we cross the t’s and dot the i’s. On hand are our team of Trip Tailors – think of them as your dedicated concierge.

They open the doors to your destination with bookings, reservations and ticketing. Whether it be for restaurants, spa treatments or baby-sitters – their black-book is an encyclopedia of global access.

6

Your trip begins

The journey has commenced

Our commitment to you goes beyond delivering a hand-crafted itinerary, we look after you from the moment you arrive at the airport to the moment you unpack your final suitcase.

With a 24/7 emergency line, daily support from your Designer and Tailor, and on-the-ground representatives – all you need to do is get dressed in the morning.

The Designers

Inherently expert. Infinitely curious.

Our designers are a team of brilliant minds and youthful energy with an unwavering desire to explore every undiscovered edge of the globe.

Peter Trangmar

Global Sales Director

Pete has been working in the luxury travel industry for 15+ years and has spent the vast majority of that time creating extraordinary trips across the Asia Pacific region. His travels range from Japan and New Zealand, to India and Antarctica; so he has a wealth of far reaching first hand experience.

Molly Kinnaird

Head of Europe

Molly grew up in Northern Ireland and spent her summers on the Wild Atlantic Way in Ireland which inspired her love for all things Europe. Having visited almost every country in the continent, her knowledge of the luxury market in this region is unrivalled and her black book of contacts is the envy of the industry.

Evie Oswald

Senior Latin America Designer

Evie has lived in Argentina and travelled countless times throughout Central and South America; acquiring a particular love for wildlife, epic scenery and endless outdoors adventures. Her geographical and cultural knowledge is second-to-none and Evie loves curating highly intricate trips to her favourite part of the world.

Matt Wise

Senior Africa Travel Designer

Matt was born and raised in South Africa and has travelled around Southern and East Africa from childhood. He’s been on safari over 50 times all over the African continent and is extremely passionate about Africa’s wildlife and wild places. He has 13 years of experience curating luxury safaris across sub-Saharan Africa.

Peter Felix

Senior Africa Travel Designer

Felix has over 17 years experience designing trips to Africa and has travelled to many far-flung regions in the continent; visiting at least twice a year since his career began. He has regularly been to the prime safari locations in East and Southern Africa, as well as more diverse destinations including Ethiopia and Madagascar.

Emily B-R

Europe Travel Designer

Emily has been using her fastidious organisation skills to seek the road less travelled for the last 5 years. Having fined tuned her expertise as a Travel Tailor first, Emily now designs trips across Europe. From the intricacies of salmon fishing in Scotland to the differences of islands in Greece, her expertise is ever expanding.

The Tailors

Our tailors have access to where others don’t, and will refine your itinerary entirely bespoke to your wishes.

Focusing on every single detail, down to how you take your tea.

Alice Peden

Travel Tailor

Alice grew up in Northern Ireland and worked in both France and Mallorca before joining the team as a Travel Tailor. Alice thrives in the details; making sure that every experience elevates each itinerary. A guru for all things concierge, she lives for finding the hottest new restaurant or gallery opening.

Olivia Rose

Travel Tailor

Liv began her career living and volunteering in South Africa, Chile and Peru. After falling in love with the vast array of landscapes, wildlife and cultures she returned to the UK excited to share her experiences. At True Travel Liv has now been able to merge her scrupulous approach to trip tailoring with conscious travel.