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SUPER FLEX

The most flexible booking policy in the travel industry

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Right now, it is difficult to make plans for next week, let alone next year. Yet many of you have been dreaming of travelling for months and are desperate to book that next trip. We want to help you.

So, we have created Super Flex.

Since March, we have championed the most flexible booking policy in the travel industry. Today, we have gone even further, to give you the confidence to make your future travel plans, safe in the knowledge that you will never get caught out.

There is no small print.

Just know – we have you covered.

How Does it Work?

When you make a new holiday booking with Super Flex:

  1. You pay just a 5% deposit to secure your trip
  2. You only have to pay the balance eight weeks before you travel
  3. If you would like to cancel for any reason, we will return 100% of your money, including your deposit, provided it is at least 30 days before departure. 
  4. If your plans change last minute due to COVID restrictions, we can offer free cancellation up to 48 hours before.
  5. Or you can postpone your dates free of charge
  6. Super Flex applies to new bookings only. If you have an existing booking, or credit note, Super Flex sadly cannot apply.

What Does This Mean for Me?

You just need to know that so long as you cancel or postpone your trip at least 30 days before departure, there is no charge. 

If there is ever a very rare occasion when an element of your trip has to be secured with a non-refundable deposit (ie gorilla permits), we will explain that to you during the planning phase, and you will have the freedom to decide whether to include or exclude that element. 

We are working with our partners all over the world to make sure that Super Flex applies to as many trips and experiences as possible. If we cannot apply it to your booking, your Travel Specialist will make that clear to you during the planning process and our standard booking conditions will apply.

So whenever you want to travel – today, tomorrow, next week or next year – just know that you can book with confidence. 

Our team are waiting to help.

Super Flex in Action

This is what our clients think of super flex…

George Gay

“Fantastic service with complete flexibility
In July we booked an amazing week in the Maldives travelling at the end of November. Unfortunately, we have had to cancel this due to the COVID restrictions and work commitments. My deposit was back in my bank account within 15 minutes of confirming the cancellation – no questions asked. It’s a great shame as TT had put together a great trip for us and most importantly at an unbelievably good price. Such a shame we can’t go but their simple straight forward service along with the flexibility is exactly what you need in today’s world!!”

Gia

“Absolute pleasure to work with!
Earlier this year, we booked a November trip to Botswana but eventually had to cancel on account of Covid. The team was not only extremely easy to work with and helped us finalise all details while providing tailored recommendations throughout the process, but was also unhesitating and equally supportive when it came to providing a complete refund once we realised we’d have to cancel. Stellar service!”

Jennifer

“Amazing service. Peter liaised with us for weeks, helping us plan tiny details about our trip, and when we realized we couldn’t go ahead due to COVID, returned our deposit with no questions asked. Highly recommended.”

Looking for COVID Travel Insurance?

If you need comprehensive travel insurance, designed specifically with COVID-19 in mind, take out True Travel’s travel insurance policy.

Start planning your truly bespoke itinerary by contacting one of our destination specialists.

Call +44 (0)203 137 1247

Call +1 (0) 800 635 8124

OR

Super Flex - Free Cancellation

The TRUE rating

INDULGENT:

These accommodations are the best of the best, showcasing top hospitality, exceptional design and world-class food, in the most exclusive locations around the world.

EXCEPTIONAL:

A very high standard of five-star properties, with top-notch service and a wide range of amenities and experiences ensuring an unforgettable stay.

EXCELLENT:

These four to five-star accommodations offer the high level of service that our team look always look for, with a range of facilities on offer.

CLASSIC:

Four-star properties which offer enough amenities for a comfortable stay. We may offer these for a more price-competitive option, or in more remote areas which don't offer the most luxe hotels.

EXPERIENTIAL:

These properties won't necessarily offer all of the typical luxurious facilities, but will always provide memorable experiences, from camping out in the bush to climbing up to a treehouse.