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Our COVID Booking Guarantee

Curated Adventures

Honest Pricing

Conscientious Travel

True Travel Down Arrow

If you make a new holiday booking to a country that at the time does not have quarantine at either end, or FCO advice against travel, here is how you are covered if things change:

If up to 14 days before departure, there is FCO advice against travel or a national quarantine introduced at either end, you will be given these three options:

1.    Travel as booked.
2.    Change to new dates – with no charge*^.
3.    Issue a full refund**.

*We have negotiated excellent terms with many of our suppliers. If there is a less flexible supplier involved in your booking, we will make this clear before you book.
^ If a revised booking is of greater value to the original, you will have to pay the difference. If the value is less, we will refund you the difference.
**We will, wherever possible, give you the option of a full refund. This is solely depended on our suppliers and we will not be able to refund you if our suppliers do not refund us. As above, we will advise you of the supplier’s policy before you book.

If you are instructed by the government ‘track and trace’ scheme not to travel, or are unable to travel as you have Covid-19, by taking out our travel insurance policy, you will be able to make a claim.

In short, we have you covered.

Start planning your truly bespoke itinerary by contacting one of our destination specialists.

Call +44 (0)203 137 1247

Call +1 (0) 800 635 8124

OR

COVID Booking Guarantee

The TRUE rating

INDULGENT:

These accommodations are the best of the best, showcasing top hospitality, exceptional design and world-class food, in the most exclusive locations around the world.

EXCEPTIONAL:

A very high standard of five-star properties, with top-notch service and a wide range of amenities and experiences ensuring an unforgettable stay.

EXCELLENT:

These four to five-star accommodations offer the high level of service that our team look always look for, with a range of facilities on offer.

CLASSIC:

Four-star properties which offer enough amenities for a comfortable stay. We may offer these for a more price-competitive option, or in more remote areas which don't offer the most luxe hotels.

EXPERIENTIAL:

These properties won't necessarily offer all of the typical luxurious facilities, but will always provide memorable experiences, from camping out in the bush to climbing up to a treehouse.