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The most flexible booking policy in the travel industry

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In October 2020 we made the most flexible booking policy in travel official with the creation of Super Flex. A flexible policy to give our clients confidence: small deposits, flexible terms, no caveats.

In December we realised we had to take this a step further. So to give you the confidence to make your travel plans we are now offering ZERO deposit bookings for spring and summer.

When international travel returns, we are here to help you make the most of it.

You need to be safe in the knowledge that you will never get caught out.

There are no caveats. There is no small print.

Just know – we have you covered.

How Does it Work?

When you make a new spring or summer holiday booking with Super Flex:

  1. We require zero deposit to confirm your holiday.
  2. You only have to pay the balance 14 days before you travel.
  3. If your plans change last minute due to COVID restrictions, we offer free cancellation up to 48 hours before with a full refund.
  4. Or you can postpone your dates free of charge
  5. Super Flex applies to new bookings only. If you have an existing booking, or credit note, Super Flex cannot apply.

What Does This Mean for Me?

It’s very simple, it means you can plan your spring or summer escape risk free, with the support of our team of experts. We’re all in this together and understand there can be no grey areas. Flexible and risk free means just that.

If you’re planning to travel later in 2021 or beyond we aim to implement the same flexible terms, but if there is ever a very rare occasion when an element of your trip has to be secured with a non-refundable deposit (ie gorilla permits), we will explain that to you during the planning phase, and you will have the freedom to decide whether to include or exclude that element. 

We are working with our partners all over the world to make sure that Super Flex applies to as many trips and experiences as possible. If we cannot apply it to your booking, your Travel Specialist will make that clear to you during the planning process and our standard booking conditions will apply.

So whenever you want to travel – today, tomorrow, next week or next year – just know that you can book with confidence. 

Our team are waiting to help. Get in touch and let’s start planning your next escape.

Super Flex in Action

This is what our clients think of super flex…

George Gay

“Fantastic service with complete flexibility
In July we booked an amazing week in the Maldives travelling at the end of November. Unfortunately, we have had to cancel this due to the COVID restrictions and work commitments. My deposit was back in my bank account within 15 minutes of confirming the cancellation – no questions asked. It’s a great shame as TT had put together a great trip for us and most importantly at an unbelievably good price. Such a shame we can’t go but their simple straight forward service along with the flexibility is exactly what you need in today’s world!!”


“Absolute pleasure to work with!
Earlier this year, we booked a November trip to Botswana but eventually had to cancel on account of Covid. The team was not only extremely easy to work with and helped us finalise all details while providing tailored recommendations throughout the process, but was also unhesitating and equally supportive when it came to providing a complete refund once we realised we’d have to cancel. Stellar service!”


“Amazing service. Peter liaised with us for weeks, helping us plan tiny details about our trip, and when we realized we couldn’t go ahead due to COVID, returned our deposit with no questions asked. Highly recommended.”

Looking for COVID Travel Insurance?

If you need comprehensive travel insurance, designed specifically with COVID-19 in mind, take out True Travel’s travel insurance policy.

Start planning your truly bespoke itinerary by contacting one of our destination specialists.

Call +44 (0)203 137 1247

Call +1 (0) 800 635 8124


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