New Set

Operations Executive
Full-Time Position | London

True Travel is an award-winning luxury tour operator based in Chelsea, London. We believe True Travel to be one of the most creative, knowledgeable and passionate travel companies in the industry.

We are looking for someone passionate about travelling with a positive impact in the luxury sector and someone who is ambitious to become a key part of an expanding team. As we grow further, opportunities will arise for you to develop your career within the company.

The Role:

The Operations Executive will provide operational support to ensure the company runs effectively across its global product, becoming involved in a range of operations and administrative support functions. You will be a brand guardian at all times, ensuring consistency, calmness under pressure and meticulous attention to detail. To be successful in this role, you will need to demonstrate:

  • Meticulous attention to detail
  • Ability to adapt to pressure situations in order to solve problems
  • Great interpersonal skills and the ability to build relationships with clients
  • A genuine can-do attitude, enthusiasm, open-mindedness and a sense of humour
  • Previous experience within the luxury travel industry (not mandatory, but ideal)

Your responsibilities will include but are not limited to;

  • Send confirmation of bookings to clients
  • Cross-check invoices against CRM system to ensure accurate bookings and accounts; raise discrepancies with the Sales teams
  • Generate and prepare personalised travel documents for clients
  • Assist with pre-departure concierge and re-confirmation of bookings with suppliers
  • Provide assistance to travel consultants whilst clients are away ensuring that any instances of issue or complaint are resolved in a calm but timely manner
  • Review finances of client bookings including invoicing clients and paying suppliers

Role Benefits:

  • Competitive basic salary
  • 20 days annual leave per year (exclusive of bank holidays)
  • Opportunity to travel for work
  • Personal travel benefits
  • Contributory pension scheme

Please note that we are looking to fill this role immediately therefore, all applicants must be legally authorised to work in the United Kingdom.

How to Apply

Please send your CV, a brief cover letter highlighting relevant experience and the following completed task to Henry Morley at [email protected]. Applicants who do not provide the completed task will not be considered.

Applicant Task:
We would like you to create a content feature showcasing South Africa and an itinerary including The Silo Hotel, Babylonstoren, Grootbos Forest Lodge & &Beyond Ngala Tented Camp. You can take format inspiration or design from our newspaper, the True Travel Times, but this is a free-flowing creative task and you can choose to present the information however you like. Any writing content should be your own and not plagiarised, however, images can be taken from any source.

The TRUE rating


These accommodations are the best of the best, showcasing top hospitality, exceptional design and world-class food, in the most exclusive locations around the world.


A very high standard of five-star properties, with top-notch service and a wide range of amenities and experiences ensuring an unforgettable stay.


These four to five-star accommodations offer the high level of service that our team look always look for, with a range of facilities on offer.


Four-star properties which offer enough amenities for a comfortable stay. We may offer these for a more price-competitive option, or in more remote areas which don't offer the most luxe hotels.


These properties won't necessarily offer all of the typical luxurious facilities, but will always provide memorable experiences, from camping out in the bush to climbing up to a treehouse.