Operations Executive
Full-Time Position | London

True Travel is an award-winning luxury tour operator based in Chelsea, London. We believe True Travel to be one of the most creative, knowledgeable and passionate travel companies in the industry.

We are looking for someone passionate about travelling with a positive impact in the luxury sector and someone who is ambitious to become a key part of an expanding team. As we grow further, opportunities will arise for you to develop your career within the company.

The Role:

The Operations Executive will provide operational support to ensure the company runs effectively across its global product, becoming involved in a range of operations and administrative support functions. You will be a brand guardian at all times, ensuring consistency, calmness under pressure and meticulous attention to detail. To be successful in this role, you will need to demonstrate:

Meticulous attention to detail
Ability to adapt to pressure situations in order to solve problems
Great interpersonal skills and the ability to build relationships with clients
A genuine can-do attitude, enthusiasm, open-mindedness and a sense of humour
Previous experience within the luxury travel industry (not mandatory, but ideal)

Responsibilities:
Your responsibilities will include but are not limited to;

Send confirmation of bookings to clients
Cross-check invoices against CRM system to ensure accurate bookings and accounts; raise discrepancies with the Sales teams
Generate and prepare personalised travel documents for clients
Assist with pre-departure concierge and re-confirmation of bookings with suppliers
Provide assistance to travel consultants whilst clients are away ensuring that any instances of issue or complaint are resolved in a calm but timely manner
Review finances of client bookings including invoicing clients and paying suppliers

Role Benefits:

Competitive basic salary
20 days annual leave per year (exclusive of bank holidays)
Opportunity to travel for work
Personal travel benefits
Contributory pension scheme

Please note that we are looking to fill this role immediately therefore, all applicants must be legally authorised to work in the United Kingdom.

How to Apply

Please send your CV, a brief cover letter highlighting relevant experience and the following completed task to Henry Morley at [email protected]. Applicants who do not provide the completed task will not be considered.

Applicant Task:
We would like you to create a content feature showcasing South Africa and an itinerary including The Silo Hotel, Babylonstoren, Grootbos Forest Lodge & &Beyond Ngala Tented Camp. You can take format inspiration or design from our newspaper, the True Travel Times, but this is a free-flowing creative task and you can choose to present the information however you like. Any writing content should be your own and not plagiarised, however, images can be taken from any source.

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