Client Feedback | True Travel

Your Experience with True Travel

Your feedback is so important to us and we appreciate you taking the time to complete this short survey. The insights you provide will go a long way towards how we continue to develop our offering and plan for the future. We will not ask you for any personal details and welcome your honest thoughts and opinions.

We'd love to hear more about your overall experience with True

Travelling with True

Our Trip Planning and Tailoring

How would you rate the travel planning service provided by our specialists?

How would you rate the service provided by our travel tailors and operations team before you travelled?

On Trip Experience

How would you rate our travel app and documentation provided whilst you were travelling?

Recommending True Travel

In our mission to deliver the world's best tailor-made travel experience, we would love to hear your ideas on how we can improve.

Your Future Travel

Do you have specific interests in mind?

Please specify

Where do you find your travel inspiration?

Please specify

Which True Travel (channels) communications do you currently use?

What marketing communications would you like to see more of from True? Is there anything you like to see us do differently?

How far in advance do you like to plan your travel?

We understand that not everyone knows where and when they next want to travel. We are looking to introduce a new element to our service to provide more personalised guidance and travel inspiration so that you feel more prepared before you start speaking to our destination specialists.

Is this something that you think you would be interested in using?

Yes No

Your Travel Preferences

What is most important to you when planning a holiday?

Most Important

Second Most Important

Please specify any other factors you consider very important when planning your trip

What is most important to you whilst on a holiday?

Most Important

Second Most Important

Which tour operators have you enjoyed using in the past and why?

Positive Impact Travel

What would you like to see from True Travel?

Demonstrate social and environmental responsibility through their business practices, foundation etc Provide tours and accommodation that make a positive impact Provide opportunities to take part in conservation and community projects Provide access to information to ensure I understand my travel’s impact Provide access to emissions data Provide a clear climate action plan / path to Net Zero I don't necessarily need to hear about positive impact as long as it is happening

Final Thoughts

As a final chance to share your thoughts, is there anything else you would like to add?

We'd love to know how you would like to hear from us.

What was your favourite travel experience with True?

Do you read and enjoy our True Travel Times? What would you like to see from this year's issue?

Let us know your thoughts